Cancellation policy

  • No charge applies for cancellations made up to 72h prior to the scheduled arrival.
  • You will be charged 1 night per room booked if you cancel after 14.00 local time 3 days prior to arrival.
  • No refunds will be made for early departures.
  • No refunds will be made for early departures.
  • In case of no-show, the full amount of the booked stay will be charged.
  • A credit card will be charged.
  • A credit card will be required at the time of booking. We reserve the right to pre-authorize the credit card provided.

 

Personal data policy

Privacy and personal data policy: applicable to users of this hotel business when making a booking Data controller (us): the hotel business that will provide you, the user, with the requested service. Our identification and contact details are available on the website you used to make your booking / to ask us your questions. They will also appear on the invoice we will provide you with after we have received your payment.

Data Compliance Officer: does not apply to the activities of Data Controllers.

User: you, who completed the booking form or any other documentation related to the booking.

Purpose: The purpose of processing the data provided through this form is to manage the bookings made by you, the user and/or to respond to the questions/requests you raised.

Legal basis: Either the need to perform our contract with you, user / the need to take action at your request before entering into a contract. Or the consent of you, the user, by ticking the box to accept the Terms and Conditions of which this Privacy and Personal Data Policy is an integral part.

Privacy and Personal Data Policy.

Duration: We will store the data provided by you, the user, for the time necessary for the management of the reservation you made, as well as the accommodation services you requested. Once the management is finished, your data will be kept for six (6) months. If you agree to receive information on our commercial activities, your data will be stored until you revoke your consent.

Processor: we engage our partner RoomRaccoonB.V. (www.roomraccoon.es) to run the booking engine for our business. RoomRaccoon acts under our authority and we have entered into a contract with RoomRaccoon for the provision of its services. We have instructed RoomRaccoon in writing how the processing is to be carried out.

We have also instructed RoomRaccoon in writing how the processing is to be carried out.

Different user data: when you, user, provide us with personal data belonging to a different data subject, you are responsible for such acts, as well as for obtaining the respective consent of such data subjects for the provision of their data.

Data transfer: we will not transfer personal data to a third country outside of the EEA (European Economic Area).

Rights of data subjects: data subjects can exercise their rights of access, rectification, cancellation and opposition by sending an email or via the postal service to the contact details on our booking website and on our invoices.

Rights of data subjects: data subjects can exercise their rights of access, rectification, cancellation and opposition by sending an email or via the postal service to the contact details on our booking website and on our invoices.

Supervisory authority: if a data subject considers that his or her rights are affected, he or she may also
appeal to the competent supervisory authority of the Member State concerned.

Supervisory authority: if a data subject considers that his rights are affected, he can also

More information at: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_es